TY  - BOOK
AU  - Ventola,Eija
TI  - The structure of social interaction : a systemic approach to the semiotics of service encounters
SN  - 0861876261
PY  - 1987///
CY  - London
PB  - Frances Pinter
KW  - BI-BuBU
KW  - Sociolinguistique
KW  - Communication orale
N1  - Bibliogr., index
ER  -