The Influence of english speaking customers in hotels and restaurants on the staff performance in english : case of selected hotels and restaurants in Bujumbura city
/ by Soter Ndabarushimana ; Julius Ayancho, supervisor
. - Bujumbura : University of Burundi, Institute for Applied Pedagogy, English-Kirundi Department, 2016
. - VIII-80 f. ; 30 cm.
A Thesis Submitted in Partial Fulfilment of the Requirements for the Award of the Degree "Licencié en Pédagogie Appliquée, Agrégé de l'Enseignement Secondaire en Anglais".
Résumé,
The main concern of this study : "The Influence of the English Speaking Hotel and Restaurant Customers on the Staff Performance in English; A Study Conducted in selected Hotels and Restaurants in Bujumbura City " is to show how English speaking constomers in hotel and restaurant contribute to promote English language among hotel and restaurant staff members and its wide spreading. It is obvious that in Bujumbura people are more willing to learn English especially the hotel and restaurant employees because of their permanent stay wth the English speaking guests.
They realise that English has become a global and business language. The researcher used a face-to-face contact as well as a written questionnaire to both employees and managers. In this perspective, he wished to confirm or reject the value of his work by the end. After a careful analysis and interpretation of the data, the researcher came up with the following findings : English speaking hotel and restaurant customers contribute more for the English language performance to hotel and restaurant staff members and facilitate its expansion in Bujumbura. Thus, future researchers, educationalists will find this study worth and full of information.