Clemmer,Jim <br/><br/>
Firing on all cylinders  : the service quality system for high- powered corporate performance 
/ Jim Clemmer, with Barry Sheehy 
. - Homewood  : business one Irwin, 1992
. - xvii-392 p.  ; 24 cm. 
<br/><br/><label>ISBN: </label>9781556237041 1556237049 
<br/><br/><label>Universal Decimal Class. No.: </label>650.01